Kerio Connect - Release Notes & Known Issues

Kerio Connect - Glossary

Error: "Cannot create conversation" seen when Starting a Chat

XMPP Error seen During Backup

Configuring Adium Chat client in macOS

Making SSL Certificates Trusted in Safari

Configuring 3rd-party apps for Kerio Connect Instant Messaging

Importing an SSL Certificate in Safari to Use the Chat Feature

XMPP Service and Fulltext Errors After Upgrade to 9.3.1 patch 2 (6097)

Kerio Connect RPM Installation Failure

Kerio Connect Stuck during Upgrade

Debian Stretch to Buster OS upgrade for Virtual Appliance

Upgrading Kerio Connect older than Version 9.0.0

Upgrading Kerio Connect to the Latest Version

Creating Filters in Kerio Connect Client

Creating Self-Signed Certificates for Kerio Connect

Changing the Predefined Templates for Automatic Email Replies

Edit Custom Dictionary Used in Kerio Connect Client

Changing Display Order of Contact Name in iOS

Unable to install Kerio Connect Account Assistant on MacOS Big Sur

Is Kerio Connect Compatible with Apple M1 Machines?

Installing Kerio Connect on Virtual Machine

Collecting KOFF and KCC Logs on Windows

Kerio Connect Console Stuck at "Kerio Connect Engine is starting up..."

Using Kerio Connect API

Kerio Connect 9.4.1 Release Notes

Kerio Connect 9.4 Release Notes

Cross Domain Sharing/Access in Kerio Connect

How do Rules Apply in Multi Domain Environment

Single Sign-On (SSO) and Kerio Connect

Spam Tag Is Not Removed from Subject When Moved to Inbox

Outlook AutoArchiving does not work for email in folders other than Inbox

Moving a Public Folder to a User's Inbox

Unable to Import Apple Format Contacts(.abbu) or Calendars(.icbu) Archives

Contacts in Kerio Connect

Displaying or Hiding Shared Folders within Kerio Connect Client

Sharing Contacts, Notes, and Task Folders in Kerio Connect Client

Large Log cannot be Opened in Webadmin

Fully Disabling Instant Messaging/XMPP Services

Adding TLS Version Options

Gathering relevant logs to upload during ticket creation

Including/Excluding Specific Email Users from Archiving

Mailserver Blacklisted by External Email Provider

Issue with Editing AD Users in Kerio Connect

Mapping Users/Groups from an OpenLDAP Server to Kerio Connect

Ports Required to Be Opened on the Active Directory Controller for the Synchronization with Kerio MailServer

Connecting Kerio Connect to Directory Services

Using Kerberos Authentication with Kerio Connect

Mapping Users from a Specific Organizational Unit to Differentiate Between Additional Active Directory and LDAP Containers in Kerio Connect

DNS Records - Troubleshooting Article

Generating a 1024-bit DKIM key when not able to add the default 2048-bit DKIM key into DNS

Receiving large amount of spool emails despite enabling SPF function

Getting matched private key for the public key of DKIM

What is the effect of using p=none when configuring DMARC for a domain?

Kerio Control SPF is rejecting emails incoming through Spam Filter service provider

Setting up the Let's Encrypt SSL certificate in Kerio Connect 9.4

Mail Server Security

Recovering Access to 2FA Secured Account

Key Values Mismatch Error when Importing SSL Certificate

Error with Renewing Let's Encrypt SSL Certificate

Installing .pfx certificate

Unable to receive any emails after turning off Open Relay

Should the Spam URI Realtime Blocklist (SURBL) check be enabled?

What is the best setting for Kerio Advanced Anti-Spam filter?

Anti-Spoofing not preventing Spoofed Spam Messages from a certain IP

Compromised Servers - Troubleshooting Article

Blacklist entry not found in the List by Blacklist provider but still exists in Kerio logs as blocked

SpamAssassin licensing

License activation problems in Webadmin and Product Registration website

Licenses in Kerio Connect

Removing Inactive Users from Your License

Registering Kerio Connect in the Administration Interface

Registering Kerio Connect Trial Version

Resolving "Secure Web Admin failed to start on port: 0"

Kerio Connect Services do not auto start

Monitoring Kerio Connect

FullText and Kerio Index Search Clarifications

Troubleshooting Performance Issues in Kerio Connect

Error: 'Service startup failed...' - Kerio Connect

Backups and Data Recovery

Backup fails on macOS with "insufficient space" error

Public folders are not visible after server migration

Increasing Debian disk partition space

Kerio Connect System Requirements for Migration Tools

Restore missing emails for a Single User’s Mailbox on macOS

Shared Calendars - Troubleshooting Article

Multiple Calendars with same Name seen in Outlook

Calendar Items Disappearing on Phones

Calendar Entries Missing in Microsoft Outlook

Microsoft Teams and Kerio Connect Compatibility

Moving Meetings/Events to other Calendars

Webmail taking too long to log in

Storage usage of domain quota is showing more than accumulated user quotas

Attachments in Public Folders cannot be Accessed

Emails Printed with Unexpected Page Breaks

Webmail Error: Failed to get Instance/Occurrence

Creating Mailboxes in Multiple Domains for the Same Person

Outbound Email Delivery - Troubleshooting Article

Unable to Email O365 Domain due to SMTP Error “451 4.4.4 Temporary Server Error”

SMTP Conversations

Block messages if client's IP address has no reverse DNS entry (PTR)

Internal Server IP in mail headers

SMTP message size limit causing email issues

Antivirus Update Fails with Error: Version info doesn't contain required location

Sophos Antivirus database is outdated

Antivirus Exclusions for Kerio Connect

Resetting Kerio Connect Antivirus on Linux

Configuring Antivirus Protection in Kerio Connect

Antivirus Plugin Is Failing to Update with SSL Certificate Errors

Understanding mtaFailedHard and mtaFailedSoft within stats.dat

Error: Cannot Open Report File

Changing the timezone daylight details

Resolving Time delivery mismatch for emails

Running the Repair Script for Manual Reindexing

Changing the notification emails language

GFI Account and License Management

Unable to Access the GFI Training Portal

Editing Account Details

GFI Partner Not For Resale (NFR) License Details

Post-License Expiration "Grace Period" for GFI Products

Requesting a New Customer Trial License Key

Viewing Open Tickets in the GFI Support Portal

Accessing the GFI Support Portal From the GFI Accounts Portal

How to use "Forgot my password" link in the GFI Support Portal

Logging in to the GFI Support Portal

Creating Account on GFI Support Portal

Opening a New GFI Support Ticket

Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link

Changing Customer Login Details in the GFI Accounts Portal

Resetting Your Password to Log Into the GFI Accounts Portal

Logging into the GFI Accounts Portal

Editing a User in the GFI Accounts Portal

Change Primary User or Account Details Account In the GFI Accounts Portal

Removing a User in the GFI Accounts Portal

How to Remove Group Membership From a User

Group Membership in the GFI Accounts Portal and Retrieving Licensing Information

How to Add a User in the GFI Accounts Portal

Finding Authorized GFI Resellers and Distributors

Contacting GFI Sales

Modifying or Extending a Kerio Connect License Key

Unable to Renew Your GFI License

Customer Impersonation done by GFI Support Agents

GFI Licensing Related Issues

Account Information Not Correct in License or Subscription

Unable to Activate a Product in GFI Unlimited Subscription

Unable to View Customer's License From Reseller Account in the GFI Accounts Portal

How to Access the GFI Training Portal

Combining Information from Multiple Accounts into One in the GFI Accounts Portal