Some users of Kerio Connect may encounter an issue where they are unable to delete emails from shared folders, despite having the necessary permissions (account delegation or edit/owner rights over the shared folder).
The error encountered is Server error. Failed to move item to folder %2. You don't have rights to do this.
A temporary workaround has been found which involves sharing the Deleted Items folder. Here are the steps to follow, based on Sharing Email Folders in Kerio Connect Client/Webmail:
- Have the sharing user access their Kerio Connect account.
- Navigate to the Deleted Items folder and select Sharing
- Click the plus sign to add a new Sharing Target
This should allow you to delete emails from the shared folders. Please note that this is a temporary solution until a more permanent fix is provided.
What if I still can't delete emails after sharing the 'Deleted Items' folder?
If the problem persists, please contact Kerio Connect support for further assistance.
Is this a permanent solution?
No, this is a temporary workaround. The issue has been escalated for a more permanent fix.
Do I need special permissions to share the 'Deleted Items' folder?
No, you should be able to share this folder just as your other shared folders.