Overview

Kerio Outlook Connector (KOFF) fails to be auto-updated when not running under admin rights on end user machines. This issue was present on KOFF versions 10.0.1, 10.0.2, 10.0.2 p1.

The issue was resolved with the release of Kerio Connect 10.0.2 p2, which requires a specific update process to be followed.

Solution

We've applied the fix to the service responsible for KOFF updates (KTupdateservice.exe). Once this service is updated on every workstation running KOFF, future KOFF updates won't require admin credentials. There are 2 different ways in which this issue can be resolved:

Option 1 (Recommended)

Update KTupdateservice.exe before updating the server to GFI Kerio Connect 10.0.2 Patch 2. 

• This can be done either manually on each workstation or centrally through a GPO policy.
• For detailed instructions, please refer to our Pre-Installation Guide for GFI Kerio Connect 10.0.2 Patch 2.

Option 2

Upgrade the server to GFI Kerio Connect 10.0.2 Patch 2 and perform one last KOFF update with admin credentials.

• If you choose this path, admin credentials will be required once per workstation during this update. Future updates will not require admin credentials.

FAQ

1. How can I resolve the Kerio Update Service issue in KOFF v10?
   You can resolve the issue by updating to Kerio Connect 10.0.2 p2, either by updating KTupdateservice.exe before updating the server or by updating the server and performing one last KOFF update with admin credentials.
2. Will I need admin credentials for future updates after resolving the issue?
   No, future updates will not require admin credentials once the issue is resolved.