Overview

If you are trying to add a Microsoft account to your Webmail on Kerio Connect v10 and the loading process gets stuck, this article is for you. This issue is often indicated by a continuously spinning loading circle. It usually is user specific, as other user accounts work correctly after the integration.

Solution

To resolve this issue, you need to manually reindex the problematic user. Follow these steps:

1. Clear the browser cookies/cache
2. Proceed to reindex the affected user account from the web UI
3. If the issue persists, proceed with the steps highlighted in our Errors seen when User is Accessing Kerio Connect Mailbox against the inbox folder
   • NOTE: This last step requires that the server is briefly stopped

After the server restarts, it will automatically reindex the user's account, which should resolve the issue. Please note that this process may take some time depending on the size of the user's mailbox.

Summary

In this article, we addressed the issue of adding a Microsoft account to Webmail on the Kerio Connect platform when the loading process gets stuck. The solution involves reindexing the problematic user account via the UI, and if that fails, by manually reindexing and restarting the server.

FAQ

1. What does reindexing a user account do?
   Reindexing a user account in Kerio Connect involves rebuilding the index files ('index.fld') that the system uses to quickly access emails. This can resolve issues with loading or accessing the account.
2. Will renaming the 'index.fld' cause any email loss?
   No, renaming the 'index.fld' files will not delete your emails. These files are just index files used by the system for quick access. Your emails are stored separately.
3. How long does the reindexing process take?
   The reindexing process duration depends on the size of the user's mailbox. Larger mailboxes may take longer to reindex.