Overview
After updating Kerio Connect server, you may experience an issue where the application fails to start or work properly. Namely:
- When accessing webmail, you may get an error like:
Saving of WebMail settings failed, internal error. See warning log.
Saving of WebMail settings failed, internal error. See warning log.
There [is|are] another X error [message|messages]! - When accessing the web admin UI, you may get the following error:
Load of the web administration failed.
Some data required to start of the web administration is missing.
See logs in the message store for further details.
Solution
To resolve this issue, follow these steps:
- Uninstall Kerio Connect Server from your system.
- When prompted, make sure to keep the 'store' and 'config' files intact.
- Reinstall Kerio Connect on your system.
After these steps, Kerio Connect Server should start working as expected.
Summary
Issues with Kerio Connect server not properly starting after an update can be resolved by uninstalling the application, removing all related files except the 'store' and 'config' files, and then reinstalling the application. Alternatively, for Windows, you can also attempt a Kerio Connect server repair.
FAQ
-
What files should I keep when uninstalling Kerio Connect?
Keep the 'store' and 'config' files when uninstalling Kerio Connect. This ensures that there is no data loss. -
What should I do if Kerio Connect still doesn't start after following these steps?
If the problem persists, contact Kerio Connect support for further assistance. -
Why does the Kerio Connect server fail to properly work after an upgrade?
This usually happens because the upgrade process was interrupted or something went wrong during the upgrade process. If you want to deep-dive and understand why it failed in the first place, you can proceed with Troubleshooting Kerio Connect Server Upgrades