Overview

You may encounter Error 1714 while trying to update your current version of Kerio Connect server to the latest version. This error indicates problems with a previous version of the Kerio Connect server.

Solution

To resolve the issue of Error 1714 during the update process of Kerio Connect server, follow these steps:

1. Create a full backup of your current Kerio Connect data to prevent any data loss.
2. Uninstall Kerio Connect:
   • Go to the Windows Programs and Features menu.
   • Find Kerio Connect and uninstall it. Make sure to keep the existing data during the uninstallation process.
   • If you encounter issues with the standard uninstallation process, use Microsoft's Uninstall Troubleshooter. This tool can help resolve problems that prevent programs from being installed or removed. Download and run it to uninstall Kerio Connect.
3. After uninstalling Kerio Connect, clean any remaining registry entries using the KTUninstaller tool. This will ensure that no remnants of the previous installation interfere with the new installation.
4. Once you have cleaned the registry entries using KTUninstaller, proceed with installing the latest version of Kerio Connect.
5. If necessary, restore your data from the backup you created in step 1.

Remember to follow these steps carefully to avoid any issues.

Summary

Error 1714 during the Kerio Connect update process can be resolved by uninstalling the current version, cleaning the registry entries using the KTUninstaller tool, and then installing the latest version of Kerio Connect. A full backup of the current data is recommended before starting this process.

FAQ

1. What is Error 1714 in Kerio Connect?
   Error 1714 indicates problems with a previous version of the Kerio Connect server, which prevents a clean upgrade of the software.
2. What is the KTUninstaller tool?
   The KTUninstaller tool is used to clean any remaining registry entries after uninstalling Kerio Connect. This ensures that no remnants of the previous installation interfere with the new installation.
3. What should I do if I encounter issues during the uninstallation process?
   If you encounter issues during the uninstallation process, use Microsoft's Uninstall Troubleshooter. This tool can help resolve problems that prevent programs from being installed or removed.