Overview
A user may encounter an issue with Kerio Connect where they are unable to attach files due to an error message stating that the file size exceeds the server limit. This problem persists even when the server settings, user, and domain attachment outgoing limits are within the threshold. The issue seems to be specific to PDF documents that were scanned in from a copier. Despite attempts to troubleshoot the issue by testing with a file just under the 50mb limit, compressing the files, and upgrading to the latest version of Kerio Connect, the problem persists.
Solution
This issue is recognized as an Outlook-specific problem, as detailed in the Microsoft documentation. The error arises not due to server or email service limitations but because of Outlook's handling of attachments. For more detailed troubleshooting steps and potential fixes, please refer to the Microsoft documentation link: Attachment size exceeds the allowable limit.
Summary
The inability to attach files in Kerio Connect, specifically PDF documents scanned from a copier, is an Outlook-specific issue. The problem arises from Outlook's handling of attachments, not from server or email service limitations. Refer to the provided Microsoft documentation for detailed troubleshooting steps and potential fixes.
FAQ
Q: Is this issue specific to PDF documents?
A: The problem seems to be more prevalent with PDF documents scanned from a copier, but it could potentially affect other file types as well.
Q: Will upgrading Kerio Connect resolve the issue?
A: No, upgrading Kerio Connect will not resolve this issue as it is related to Outlook's handling of attachments.
Q: Is there a server or email service limitation causing this issue?
A: No, the issue arises from Outlook's handling of attachments, not from server or email service limitations.