Overview

When there is a need to change the Full name, surname, or first name in the contact information, it can be done manually from Kerio Connect server-side. You might experience issues like not being able to edit or delete Contacts' information from the Webadmin interface.

There are multiple places where account information is stored, including Contact's tab with First, Middle, and Last Name.

Prerequisites

Administrator access to Kerio Connect server

Diagnosis

The Contact's information is located in multiple directories including Public domain folders, personal Contact, and User configuration files. The directories and files to check are:

<kerio_connect_store>/mail/[domain]/#public/Contacts/#msgs
<kerio_connect_store>/mail/#public/Contacts/#msgs
<kerio_connect_store>/mail/[domain]/[username]/.personal
<kerio_connect_installation>/users.cfg

It might happen the configuration from Webadmin is not being propagated to the server-side causing inconsistency in Contact's details. In such a scenario, the Contact change can be done manually by modifying the necessary files.

Solution

It's recommended to stop the Kerio Connect service before any modification of the mentioned files.
Navigate to the #msgs folders and open .eml file. The formatting will include the following variables:
Subject and FN - Full Name
N - Name, in Lastname-Firstname format
These values reflect the Webadmin user configuration:
An identical configuration is stored in .personal user files.
The users.cfg file contains only Fullname information.
Start the Kerio Connect service.