Overview

When installing the Kerio Connect profile in Outlook, the default email address is being chosen based on the username, preconfigured on the account creation. However, it might be needed to set the second email address as the main sender for particular users. The order of email addresses can be changed using built-in Outlook settings.

Prerequisites

Outlook needs to be configured using Exchange Activesync (EAS) or Kerio Outlook Connector (KOFF).

Solution

Changing the Default Email Account

You can set or change your default email account by following the steps below:

1. In Outlook, navigate to File > Account Settings > Account Settings.

2. In the Email tab, select the account you want to use as the default account.

3. Click on the Set as Default button and click Close.
   
   

Setting the Default Email Account for Sending All New Emails

If you want to use the default email account when clicking New Email (regardless of what account or folder you are using/reviewing), please follow the steps below:    

1. In Outlook, navigate to File > Options > Mail.

2. Under Send messages, check the box Always use the default account when composing new messages.
   
   

3. Click OK.

Related Articles

Change the account used to send email messages

Specify the Reply-to and From email addresses in Kerio Connect Client

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