It has been reported that the HTML formatted emails are displayed in the plain text format in Kerio Outlook Connector (Offline Edition) (KOFF). This article provides information on the current limitation of KOFF affecting the HTML formatted emails and a workaround concerning this issue.
KOFF is based on the MAPI profile setup. The encoding/decoding conversion does not function in KOFF due to a compatibility issue between the MAPI and HTML formatting.
A workaround would be to use the Rich Text formatting. Before saving an email created in HTML in Outlook:
- Go to the Format Text tab > select Rich Text instead of HTML.
- If Format Text does not appear, go to Actions and Edit.
- Save the file as an Outlook Template (*oft) by clicking on File > Save as.
- When you open the message to send it as an email, go back to Format Text, and select HTML.
- Send the email now.