Sometimes Kerio Connect may experience performance-related problems (CPU/RAM spikes, unstable overall User experience, system lags, etc.). This article provides information on how to monitor the system in-depth for Troubleshooting Performance Issues in Kerio Connect.
- Kerio Connect being installed on Linux (Debian, Centos) or macOS, this article does not apply to Windows.
- Root access to the server.
- Depending on your operating system (OS), install the Glances tool.
Glances is a Python made open source project for system monitoring.
- Open the Command Prompt or the Terminal app.
- Type the following command.
glances -export csv -export-csv-file "~/location/file.csv"Replace
~/locationwith your actual folder name. This command exports all the results into a CSV file.
- Observe the reported issue while the Glances tool is running.
You might leave the tool running while experiencing the issue a couple of times. Please capture the exact date and time of the performance-related issues (RAM/CPU drops, system glitches, etc.) that you are experiencing.
- Supply the above information, along with the resulting CSV file to the Support Team for further assistance.
Analyze the data based on the following criteria and proceed with Troubleshooting Performance Issues in Kerio Connect.
- Is the RAM completely clear during an outage?
- Are there any I/O abnormalities?
- Are there any OS-related daemons, like syscalls, that are consuming all resources?