Overview

At times, your local environment (group policies, antivirus software, etc.) may be causing performance or installation issues with the Kerio Connect Client. To resolve such issues, you may need to reinstall (reset) the Kerio Connect Client completely.

Prerequisites

Admin access to your Windows computer is required.

Solution 1

One potential root cause of the problem could be related to the Kerio Connect Client cache being corrupted, leading to the client hanging/crashing. The Kerio Connect Client cache can be cleared using the following steps, which will reset the client back to its defaults:

1. Close the Kerio Connect client window, and then Quit it from the taskbar
   
2. Navigate to C:\Users\<username>\AppData\Roaming\Kerio Connect
3. Clear the contents of the above folder (it is recommended to NOT remove the entire folder)
4. Relaunch Kerio Connect Client and insert the login credentials

Solution 2

If Solution 1 failed to solve the problem, please follow the below steps to do an in-depth reset:

1. From the Windows Start menu, navigate to Settings > Apps & features.
2. Uninstall Kerio Connect.
   
   
   
   
3. Delete the Kerio Connect local folders:
   C:\Users\<username>\AppData\Local\KerioConnect
C:\Users\<username>\AppData\Roaming\Kerio Connect
C:\Program Files\Kerio(if this folder is created)
   
   
   
   
4. Reboot your computer.
5. Install Kerio Connect Client.
   Note: If you are experiencing issues with the latest Kerio Connect Client version, you can install an older version (9.2.5). If the download doesn't start automatically, please copy-paste the following link directly in the address bar of a new browser window or tab.

   http://psg.gfi.com/Kerio/Connect/Software/Client/Client_9_2_5P3/kerio-connect-client-win64-9.2.5.9921.exe

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