At times, your local environment (group policies, antivirus software, etc.) may be causing performance or installation issues with the Kerio Connect Client. To resolve such issues, you may need to reinstall (reset) the Kerio Connect Client completely.
Admin access to your Windows computer is required.
- From the Windows Start menu, navigate to Settings > Apps & features.
- Uninstall Kerio Connect.
- Delete the Kerio Connect local cache folder:
- Reboot your computer.
- Install Kerio Connect Client.
Note: If you are experiencing issues with the latest Kerio Connect Client version, you can install an older version (9.2.5). If the download doesn't start automatically, please copy-paste the following link directly in the address bar of a new browser window or tab.