Overview
Full Text Search is enabled and experiencing intermittent failures/crashes with the following entries appearing in the Error log:
[12/Nov/2019 17:11:44] FullTextServiceImpl.cpp: Failed to connect to fulltext service after start within 20:48 seconds. Time out can be increased in the configuration (FullTextSearch/StartTimeout).
[12/Nov/2019 17:11:44] StoreHeritageConfigurator.hpp: Failed to tart fulltext service.
[12/Nov/2019 05:13:13] FullTextServiceImpl.cpp: Failed to connect to fulltext service after start within 20:40 seconds. Time out can be increased in the configuration (FullTextSearch/StartTimeout).
[12/Nov/2019 05:13:13] StoreHeritageConfigurator.hpp: Failed to tart fulltext service.
Prerequisites
Admin access to Kerio Connect server
Process
-
Navigate to the Kerio Connect installation folder. Defaults are:
-
Windows:
C:\Program Files\Kerio\MailServer
-
macOS:
/usr/local/kerio/mailserver
-
Linux:
/opt/kerio/mailserver
-
-
Open the
mailserver.cfg
file and locate the"StartTimeout"
variable:<table name="FullTextSearch">
<variable name="Enabled">1</variable>
<variable name="StartTimeout">20</variable>
<variable name="Path">/opt/kerio/mailserver/store/fulltext</variable> -
Increase the
"StartTimeout"
variable default value from 20 to 40. Save the changes.
- Start the Kerio Connect server.
Confirmation
The Full Text Search feature is functioning correctly, without intermittent failures.