Overview
The Support Information File contains basic log information about the customer’s environment.
This article guides you on how to download the Support Information file and identify the log sections needed for debugging.
Process
Download Support Information File
- Go to Kerio Connect Webadmin.
- Navigate to Status > System Health > Support Information.
This generates the support_info.txt file.
Note: If you encounter errors in downloading the Support Information file, you can manually create the file by following the Manual Support Information Creation article. If you changed the store folder location from the default mailserver installation folder, please adjust the paths accordingly.
The following information is displayed on the support_info.txt file.
[General Information]
################################################################################
Name: Kerio Connect
Copyright: (c) Kerio Technologies s.r.o. All rights reserved.
Version: 9.2.10 beta 1
Users: 85
Install type: <license_number>
Build Date: 19 May 2019
General Info section provides version, users and license info.
[System Information]
################################################################################
System: Debian GNU/Linux 8.8 (Kerio VA), x86_64, Memory: 8005 MB, 4 processors
System Info shows the server OS on which Kerio Connect is installed, amount of memory and the number of processors.
[Logs]
################################################################################e
error.log -- last 100 lines
warning.log -- last 100 lines
security.log -- last 100 lines
operations.log -- last 100 lines
The Logs section is showing the last 100 lines for error, warning, security, and operations logs.
Download Logs Section
To review all log entries for a specific Log section, save the logs manually:
- Open Kerio Connect Webadmin.
- Navigate to Logs and open the necessary log section.
- Right-click on the logs area and go to Save Log > Plain text + Full file > Ok.
Here are some additional sections applicable for Linux, macOS, and Virtual environment:
| Descriptions | Commands |
| IP configuration of OS on which Kerio Connect (server) is installed | [Output of: ifconfig -a] |
| All active connections | [Output of: netstat -an] |
| Disk speed performance | [Output of: iostat] |
| Server OS uptime | [Output of: uptime] |
| Info about disk and partitions usage | [Output of: df -h] |
| Dmesg section is showing driver messages output | [Output of: sh -c dmesg | tail -n 100] |
| List of all open files and processes that opened them | [Output of: lsof] |