Overview

If a single user accidentally deletes a particular folder such as INBOX, Sent Items, from their email client (Outlook, Kerio Connect Client), the items can be recovered from the backup. The company's Kerio Connect administrator can restore the missing data using the KMSrecover tool. The process on Windows requires the execution of specific commands.

Prerequisites

• The configuration data is stored at the default location: C:\Program Files\Kerio\MailServer
• The backup directory is stored on an external disc: E:\backup
• The INBOX folder will be recovered.
• The recovery process will be monitored through the verbose mode.

Solution

1. Stop the Kerio Connect.
2. Open the command prompt as Administrator.
3. Go to the Kerio Connect installation directory: C:\Program Files\Kerio\MailServer
4. Run the kmsrecover command.
   • To recover from the last complete backup (the most recent full backup and all subsequent differential backup or the most recent backup copy): 

     kmsrecover -v -d company.com -u smith -f "INBOX" E:\backup

     

   • To recover from a particular backup: 

     kmsrecover -v -d company.com -u smith -f "INBOX" E:\backup\F20051009T220008Z.zip

5. The kmsrecover detects the path to the store automatically in the Kerio Connect's configuration file and recovers the INBOX folder.

Confirmation

Kerio Connect recovers a single user’s folder from the mailbox with all items.

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