Overview
Kerio Connect Client displays all the EAS mobile devices (mobile phones and tablets) connected to your Kerio Connect account. (EAS: a protocol that allows mobile devices to synchronize data with Exchange mailboxes.)
If you lose your device or the device is stolen, you can protect your personal data by deleting all the data from the device. This action is also called a remote wipe.
IMPORTANT! This action resets your device to factory settings. All data, including photos, videos, music, calendars, and emails, will be deleted from your machine. Some devices may also delete all data from the memory cards.
You may also need to remove any older devices from further syncing or reset them.
Solution
- Go to:
- Tools > Settings (in Windows client).
- Kerio Connect > Settings (in Mac client).
- <Your name> > Settings (in web client).
- Go to the Mobile Devices section to see the list of all EAS devices connected to your Kerio account.
- Find the device you want to reset.
- Click on Reset Device as seen below:
- Type your Kerio Connect Client password to confirm the reset.
- Once the device connects to the Kerio Connect server, all data will be removed from the device.
- You can click on Cancel to cancel the reset, as seen below, before the device connects to the Kerio Connect server.
- You can click on Cancel to cancel the reset, as seen below, before the device connects to the Kerio Connect server.
- When the reset is complete, select the device from Mobile Devices section and click on Remove Device to delete the device from the list.
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If your device is lost or stolen, we recommend changing your Kerio Connect password after you reset your device.
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If you are using an iOS device connected via IMAP, use the Find my iPhone feature in the device to perform a remote wipe.
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