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Integrating EAS Accounts with Kerio Connect on iOS Devices

Author: Vladyslav Velychko Updated

Overview

This article explains the process for synchronizing EAS (Exchange ActiveSync) accounts on Apple's iOS devices, i.e. iPhone or iPad, with the Kerio Connect account. After a successful configuration, you will be able to send and receive emails from/to your mailbox.

Exchange ActiveSync (EAS) is a protocol that allows mobile devices to synchronize data with Exchange mailboxes. Since EAS is a licensed option, please consider confirming with your administrator if your account supports it.

 

 

Prerequisites

  • iOS 12 and above
  • Safari browser
Note: This feature for integrating accounts/profiles that have personal certificates configured within them does not work for iOS 15. This is due to a restriction imposed by Apple from this OS version, requiring that each payload in a configuration profile must contain a unique PayloadIdentifier. Since such profiles do not have unique identifiers, you will get an error message such as: 
mceclip0.png

 

Solution

  1. In your Safari browser, enter the Webmail URL address of your Kerio Connect server.
  2. Tap the Integration with device button. 

    mceclip1.png
  3. Tap Mail, Contacts, Calendars.

    mceclip2.png
  4. Tap Use Exchange ActiveSync instead.
  5. Enter your Username and Password.
  6. Tap Log In.
     
    mceclip4.png
     
  7. Tap Allow when the following message is prompted:

    This website is trying to download a configuration profile. Do you want to allow this?

    mceclip5.png
     
  8. Once you get the Profile Downloaded message, tap Close.

    mceclip6.png

  9. Open Settings.

    mceclip7.png
     
  10. On the Settings page, tap Profile Downloaded.

          mceclip8.png
  11. In the top right corner of the Install Profile page, tap Install.
    You might be asked to enter your iPhone password.
     
    mceclip9.png
     
  12. Tap Install again on the Warning page.
     
    mceclip10.png
     
  13. Tap Install to confirm the installation.
     
    mceclip11.png
     
  14. Once the Profile Installed screen displays, tap Done.
    mceclip12.png
  15. Contact the administrator to ensure that the following ports on your firewall are allowed:
    • HTTP - TCP port 80
    • HTTPS - TCP port 443

  16. Verify the status of connected iOS devices from the administration interface:

    1. Navigate to Accounts > Users.
    2. Select a user.
    3. Go to More Actions > Mobile Devices.
    4. Click on the device
    5. Click Details to view additional information.

      details_mobile.png

 

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Testing

Your device is now ready. You can send and receive emails through the Kerio Connect account.

For additional settings, go to iOS Settings > Passwords & Accounts and choose the account.

 

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Supplemental Information

If you experience a synchronization issue with the Kerio Connect mailbox, change the default Mail Days to Sync setting from 3 Days to No Limit. 

  1. On the iPhone, go to Settings.
  2. Tap Passwords & Accounts.
  3. Under Accounts, tap Kerio account.  
  4. Tap Mail Days to Sync.

    ios_mail_days_to_sync.png
     
  5. Select No Limit.
  6. Open the Mail app and swipe down to resync all the folders.

 

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