Overview
Users running Outlook 2016 are receiving synchronization errors in their Calendar and Contacts. This article shares the resolution of this issue by first upgrading Kerio Connect to a compatible version, and then to the latest version if needed.
Environment
- Kerio Connect 8.2
- Windows computers running Outlook 2016 and KOFF 8.2
Root Cause
Microsoft Outlook 2016 is not supported by Kerio Connect 8.2.
Process
Microsoft Outlook 2016 supports Kerio Connect 8.5.3. Follow these steps to upgrade to this compatible version, and then followup by upgrading to the latest version if needed:
- Take a backup of necessary items.
- Meet the prerequisites required to upgrade Kerio Connect.
- Download Kerio Connect 8.5.3:
- Windows 32bit: Kerio Connect 8.5.3 for Windows 32-bit
- Windows 64bit: Kerio Connect 8.5.3 for Windows 64-bit
- After the upgrade to version 8.5.3 is complete, you may upgrade to the latest Kerio Connect version available.
Confirmation
Synchronization errors in Outlook 2016 from the Calendar and Contacts cease after successful upgrade of Kerio Connect.