GFI Accounts Portal allows users that are members of the Accounts administrator groups to manage users for their account. By default, the primary contact for an account is a member of the Account administrator group.
It might happen when the former employee is no longer with the company, the account is still showing in the correspondence with GFI.
This article gives information on how an administrator can remove a user from their account.
Log-in in with an administrator account in the GFI Accounts Portal
- Log in to the GFI Accounts Portal.
- Go to Home > Users linked to your account.
- Select the ellipsis that is to the right of the user you want to remove.
- Select Remove.
- Click OK to confirm the removal.
Go to Home > Users linked to your account and the user you removed will no longer be listed. The pop-up with successful removal will be displayed.