Overview
This article provides the steps to collect logs related to Kerio Outlook Connector (Offline Edition) (KOFF) and Kerio Connect Client (KCC) on Windows systems.
Solution
- Login to your Windows system where KOFF or KCC is installed.
- Open the Run prompt by pressing the Windows and R keys.
- Type
%temp%and click OK:
- It will open a
C:\Users\<username>\AppData\Local\Templocation in Windows Explorer. - Search for
kerio-connect*files in this location. There will be multiple files related to KOFF and KCC. You can look into them or copy them as per the requirement.
Confirmation
The needed log files are available for debugging and resolving issues.