Sanket Ghia
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Articles
Recent activity by Sanket Ghia-
Error with Renewing Let's Encrypt SSL Certificate in Kerio Connect versions before 9.4
Overview When renewing the Let's Encrypt SSL certificate using the./certbot-auto renew command, below errors are seen: All renewal attempts failed. The following certs could not be renewed:/etc/let...
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Kerio Connect Server RPM Installation Failure
Overview When installing or upgrading Kerio Connect Server using an RPM file, it fails with the error: error: unpacking of archive failed on file /opt/kerio/mailserver/<file name>;5fce1ead: cpio: r...
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Installing Kerio Connect Server on Virtual Machine
Overview Kerio Connect server can be installed on Windows, Linux, or macOS. These are referred to as the host operating systems (OS). These operating systems can be installed directly on bare-metal...
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Issue with Editing AD Users in Kerio Connect
Overview You have Active Directory (AD) integrated with Kerio Connect. When editing information of an AD user from the Kerio Connect Administration interface, the error Failed to get user's persona...
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Collecting KOFF and KCC Installation Logs on Windows
Overview This article provides the steps to collect logs related to Kerio Outlook Connector (Offline Edition) (KOFF) and Kerio Connect Client (KCC) on Windows systems. Solution Login to your Win...
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Email Sender Received a Blocked Email NDR from Microsoft Domain
Overview You are trying to send an email from a Kerio Connect domain to an external Microsoft domain like hotmail.com, live.com, outlook.com, or msn.com and receive a Non-Delivery Receipt (NDR) wit...
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Microsoft Teams and Kerio Connect Compatibility
Overview You have integrated Microsoft Teams add-in with Outlook with Kerio Connect users. When trying to schedule a Teams meeting from Outlook, the error We're sorry, but we can't connect to the s...
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Antivirus Update Fails with Error: Version info doesn't contain required location
Overview When updating the Antivirus in Kerio Connect, it fails with the below error seen in the logs: AntivirusModule.cpp: Antivirus Server error(0): Version info doesn't contain required location...
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XMPP Error seen During Backup
Overview When performing Backups in Kerio Connect, an error backup.cpp: BACKUP: XMPP database backup request failed. XMPP backup will be skipped. is seen in the logs. This error occurs if the Bac...
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Email Sender Receives an Access Denied Non-Delivery Receipt (NDR)
Overview When an email is being forwarded from an external domain to a Kerio Connect domain, the sender receives an NDR with the errors - Your message wasn't delivered because the recipient's email...