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ArticlesRecent activity by Sanket Ghia
Email Sender Received a Blocked Email NDR from Microsoft Domain
Overview You are trying to send an email from a Kerio Connect domain to an external Microsoft domain like hotmail.com, live.com, outlook.com, or msn.com and receive a Non-Delivery Receipt (NDR) wit...
Microsoft Teams and Kerio Connect Compatibility
Overview You have integrated Microsoft Teams add-in with Outlook with Kerio Connect users. When trying to schedule a Teams meeting from Outlook, the error We're sorry, but we can't connect to the s...
Error with Renewing Let's Encrypt SSL Certificate
Overview When renewing the Let's Encrypt SSL certificate using the./certbot-auto renew command, below errors are seen: All renewal attempts failed. The following certs could not be renewed:/etc/let...
Antivirus Update Fails with Error: Version info doesn't contain required location
Overview When updating the Antivirus in Kerio Connect, it fails with the below error seen in the logs: AntivirusModule.cpp: Antivirus Server error(0): Version info doesn't contain required location...
XMPP Error seen During Backup
Overview When performing Backups in Kerio Connect, an error backup.cpp: BACKUP: XMPP database backup request failed. XMPP backup will be skipped. is seen in the logs. This error occurs if the Bac...
Email Sender Receives an Access Denied Non-Delivery Receipt (NDR)
Overview When an email is being forwarded from an external domain to a Kerio Connect domain, the sender receives an NDR with the errors - Your message wasn't delivered because the recipient's email...
Attachments Handling with Kerio Outlook Connector
Overview The Kerio Outlook Connector synchronizes emails, attachments, events, contacts, and tasks in Microsoft Outlook with the Kerio Connect server. If the Connector is offline, then, all the cha...
Error: Cannot Open Report File
Overview When one or more email templates are removed or got deleted from the Kerio Connect server and if they are trying to be accessed for sending any automated email/s (that use this template/s)...
Kerio Connector cannot Connect to Mail Server
Overview When sending and receiving emails from Outlook client, the Kerio Outlook Connector goes offline and shows failures since it cannot connect to the mail server. You may see an error Failed t...
Kerio Connect Console Stuck at "Kerio Connect Engine is starting up..."
Overview You boot the Kerio Connect VMware Virtual Appliance and see the text "Kerio Connect Engine is starting up...", but even after some time, Kerio Connect doesn't actually start: This article...