Sanket Ghia
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Articles
Votes on activity by Sanket Ghia-
Calendar Items Disappearing on Phones
Overview Users see one or more of their Calendar items recurringly showing and disappearing on their phones. The error seen in the Kerio Connect logs is: Item ID "7:9992<!ExceptionDate!>20010101T00...
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XMPP Error seen During Backup
Overview When performing Backups in Kerio Connect, an error backup.cpp: BACKUP: XMPP database backup request failed. XMPP backup will be skipped. is seen in the logs. This error occurs if the Bac...
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Save Email as a File from Kerio Connect Client or Webmail
Overview You would like to save an email locally to a file under a particular folder on your operating system (eg: Windows) from the Kerio Connect Client (KCC) or using Webmail. Information The wa...
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Attachments in Public Folders cannot be Accessed
Overview When opening an attachment (eg: PDF file) from an email in a public/shared folder, the attachment disappears and hence, the attachment cannot be read. The logs indicate that the attachment...
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Emails Printed with Unexpected Page Breaks
Overview When an email is printed from Webmail using Chromium-based browsers like Google Chrome or Microsoft Edge, using the Print button or right-clicking the email and selecting the Print option,...
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Webmail Error: Failed to get Instance/Occurrence
Overview When a user is logging in to Kerio Connect Webmail or accessing their Calendar in Webmail, either of the below errors is seen: Failed to get instance - no instance with IDkeriostorage://oc...
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How do Rules Apply in Multi Domain Environment
Overview Each domain is created and treated independently in Kerio Connect. This article provides an idea about various properties and rules related to domains in Kerio Connect. Information Messag...
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Creating Mailboxes in Multiple Domains for the Same Person
Overview When creating a new user in Kerio Connect, the user is created only in the domain that was selected and has a mailbox in that domain only. Information Kerio Connect treats each user as a ...
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Key Values Mismatch Error when Importing SSL Certificate
Overview When importing an SSL certificate (provided by an SSL certificate provider like GoDaddy) in Kerio Connect, the below error is seen: Cannot load SSL private key file. Error: error: 0B080074...
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Including/Excluding Specific Email Users from Archiving
Overview You want to include or exclude only certain email addresses from archiving due to some policies and/or restrictions in your company. Information There is currently no functionality to exc...