Central Support

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Activity overview

Latest activity by Central Support
  • Central Support created an article,

    Requesting a New Customer Trial License Key

    This article provides information on how to request a trial license key for GFI, Kerio, and Exinda products for a new customer. Note: A previously fully licensed installation will not permit the us...

  • Central Support created an article,

    Client Mail Timeout Issues Due to Multiple Open Folders

    Overview   This article provides information about users experiencing problems logging in to their client mail due to the high amount of open folders, and instructions on how to resolve this issue....

  • Central Support created an article,

    Locating the KOFF Store and the Debug Files

    Overview Kerio Outlook Connector (Offline Edition) or KOFF is a Microsoft Outlook extension that is used to manage Kerio Connect email, events, contacts, and tasks in Microsoft Outlook. The Offline...

  • Central Support created an article,

    Modifying Storage Location for Kerio Outlook Connector (KOFF)

    Overview This article covers the steps to change the location of the Kerio Outlook Connector Offline (KOFF) storage folder (directory) where the offline cache is stored. There are two possible opti...

  • Central Support created an article,

    Creating Filters in Kerio Connect

    Overview Messages delivered to Kerio Connect Client are stored in the Inbox folder. If you have created any additional folders, you can move messages from the inbox folder to these additional folde...

  • Central Support created an article,

    Upgrading Kerio Outlook Connector

    Overview Kerio Outlook Connector (Offline Edition) is a Microsoft Outlook extension that you can use to manage your Kerio Connect email, events, contacts, and tasks in Microsoft Outlook. The Offlin...

  • Central Support created an article,

    Kerio Connect Services

    Overview Kerio Connect services are configured to launch and run in the background. They can be configured to run using the local system account.  This article provides information about these serv...

  • Central Support created an article,

    Configuring POP3 for Remote Emails and Applying Sorting Rules in Kerio Connect

    Overview When POP3 is connected, the Kerio Connect downloads incoming emails from the remote mail server or domain and stores them into individual mailboxes. Kerio Connect can retrieve messages fro...

  • Central Support created an article,

    Uninstalling Kerio Connect

    Overview This article provides information on the correct uninstallation procedure for Kerio Connect in different operating systems to ensure that all the installation files are handled correctly. ...

  • Central Support created an article,

    Changing the Operating System of Kerio Connect License Key

    Overview The license key in Kerio Connect is specific for each OS (Windows, macOS, and Linux). If you are performing migration of Kerio Connect from one OS to another, you need to update the OS of ...