Central Support
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Activity overview
Latest activity by Central Support-
Central Support created an article,
Requesting a New Customer Trial License Key
This article provides information on how to request a trial license key for GFI, Kerio, and Exinda products for a new customer. Note: A previously fully licensed installation will not permit the us...
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Central Support created an article,
Client Mail Timeout Issues Due to Multiple Open Folders
Overview This article provides information about users experiencing problems logging in to their client mail due to the high amount of open folders, and instructions on how to resolve this issue....
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Central Support created an article,
Locating the KOFF Store and the Debug Files
Overview Kerio Outlook Connector (Offline Edition) or KOFF is a Microsoft Outlook extension that is used to manage Kerio Connect email, events, contacts, and tasks in Microsoft Outlook. The Offline...
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Central Support created an article,
Modifying Storage Location for Kerio Outlook Connector (KOFF)
Overview This article covers the steps to change the location of the Kerio Outlook Connector Offline (KOFF) storage folder (directory) where the offline cache is stored. There are two possible opti...
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Central Support created an article,
Creating Filters in Kerio Connect Client
Overview Messages delivered to Kerio Connect Client are stored in the Inbox folder. If you have created any additional folders, you can move messages from the inbox folder to these additional folde...
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Central Support created an article,
Configuring POP3 for Remote Emails and Applying Sorting Rules in Kerio Connect
Overview When POP3 is connected, the Kerio Connect downloads incoming emails from the remote mail server or domain and stores them into individual mailboxes. Kerio Connect can retrieve messages fro...
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Central Support created an article,
Changing the Operating System of Kerio Connect License Key
Overview The license key in Kerio Connect is specific for each OS (Windows, macOS, and Linux). If you are performing migration of Kerio Connect from one OS to another, you need to update the OS of ...
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Central Support created an article,
Manually Restoring Backup Content
Overview A user has deleted some content from their mailbox that they want to recover, but you don't want to replace the mailbox content via KMSRecover as this would overwrite newer content. You wa...
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Central Support created an article,
Fixing Kerio Connect Antivirus Plugin Timeout Issues
Overview Kerio Connect includes Kerio Antivirus, which provides integrated protection against malicious emails with viruses. At times, you might experience Timeout issues with the Antivirus (AV) pl...
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Central Support created an article,
Preventing Users or Groups to Send/Receive emails from other Domains
Overview Kerio Connect has a feature to configure some users or groups only to allow emails from their own domain. Once the user or group restriction is applied the user won't be able to send/recei...