Central Support
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Articles
Recent activity by Central Support-
Client Mail Timeout Issues Due to Multiple Open Folders
Overview This article provides information about users experiencing problems logging in to their client mail due to the high amount of open folders, and instructions on how to resolve this issue....
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Configuring POP3 for Remote Emails and Applying Sorting Rules in Kerio Connect
Overview When POP3 is connected, the Kerio Connect downloads incoming emails from the remote mail server or domain and stores them into individual mailboxes. Kerio Connect can retrieve messages fro...
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Locating the KOFF Store and the Debug Files
Overview Kerio Outlook Connector (Offline Edition) or KOFF is a Microsoft Outlook extension that is used to manage Kerio Connect email, events, contacts, and tasks in Microsoft Outlook. The Offline...
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Modifying Storage Location for Kerio Outlook Connector (KOFF)
Overview This article covers the steps to change the location of the Kerio Outlook Connector Offline (KOFF) storage folder (directory) where the offline cache is stored. There are two possible opti...
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Changing the Operating System of Kerio Connect License Key
Overview The license key in Kerio Connect is specific for each OS (Windows, macOS, and Linux). If you are performing migration of Kerio Connect from one OS to another, you need to update the OS of ...
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Fixing Kerio Connect Antivirus Plugin Timeout Issues
Overview Kerio Connect includes Kerio Antivirus, which provides integrated protection against malicious emails with viruses. At times, you might experience Timeout issues with the Antivirus (AV) pl...
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Integrating Kerio Connect with GFI FaxMaker
Prerequisites Check the Mail server configuration from the FaxMaker side: navigate to In-House Mail Server > Other SMTP or POP3 servers > SMTP server. Process On the FaxMaker side, you only n...
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Full Text Search Is Crashing with Timeout Errors
Overview Full Text Search is enabled and experiencing intermittent failures/crashes with the following entries appearing in the Error log: [12/Nov/2019 17:11:44] FullTextServiceImpl.cpp: Failed to...
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Windows Subfolder Name Limitation
Overview Having a very long tree of subfolders can lead to problems in a Windows environment. You will not be able to expand the custom child folder if the path to it exceeds 260 characters, i.e. "...
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Edit Custom Dictionary Used in Kerio Connect Client
Overview A typo needs to be corrected in the custom dictionary used in Kerio Connect Client (Windows, macOS): This article provides instructions on how to edit the Custom Dictionary used in Kerio...