Stuti Gupta
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Activity overview
Latest activity by Stuti Gupta-
Stuti Gupta created an article,
Does old version of KOFF work with the most recent server version of Kerio Connect
Overview You plan to upgrade your Kerio Connect server (say from 9.2.10 to the latest available version). You wish to know if your old Kerio Outlook Connector versions (e.g. if you have KOFF 9.2.46...
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Stuti Gupta created an article,
Issues sending emails with error "TNEF decoding of message failed"
Overview You are facing some issues in sending emails (e.g. when you try to send multiple mails with the same message), and you receive an error message "TNEF decoding of message failed". You are u...
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Stuti Gupta created an article,
Antivirus not working after updating to Kerio Connect 9.3.1 p2
Overview You have recently updated to Kerio Connect version 9.3.1 patch 2, and you find that the Antivirus engine is not working properly. You might be getting an AV timeout. Solution Please perfor...
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Stuti Gupta created an article,
User availability is not showing correctly in Apple Calendar on Big Sur
Overview You are unable to check availability of other users in the App Calendar in Mac OS BigSur. All users are shown as available, even if they are marked busy. Solution This issue could be aris...
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Stuti Gupta created an article,
Apple Mail crashes during setup or synchronization of mailbox via EWS, error 'ewsmessagetype isoutofdate'
Overview You are having issues synchronizing emails or setting up your account on Apple mail app using Exchange/EWS. Apple Mail.app keeps crashing when trying to load messages. You see the followin...
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Stuti Gupta created an article,
Unable to access mailbox via Webmail after expiry of Software maintenance
Overview You have migrated your mailboxes (eg: to Office 365), and are not able to access Kerio Connect mailboxes anymore. Your software maintenance license has expired, but your product license is...
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Stuti Gupta created an article,
Storage usage of domain quota is showing more than accumulated user quotas
Overview The quota of a domain on your Kerio Connect server is showing more storage used than its accumulated users' quotas. You may be wondering how you can fix this, for example by forcing reinde...
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Stuti Gupta created an article,
Antivirus seems to check each file multiple times
Overview You have observed entries in debug logs like the following, and you are concerned that Antivirus is checking each file multiple times: Solution The above entries in the logs are the expec...
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Stuti Gupta created an article,
Unable to find Kerio Connect Sync App in Android
Overview You are looking for the Kerio Connect Sync App in Android but you are unable to find it. You wish to know if Kerio Connect still offers an official Android app on Play Store. Solution The ...
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Stuti Gupta created an article,
Antivirus update is failing with multiple errors
Overview When updating the Antivirus in Kerio Connect, it fails with the following multiple errors seen in the logs (some or all of these). You may see that your test installation of KerioConnect u...