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Resolving Search Index Offline Issue in Kerio Outlook Connector

Overview

When using the Kerio Outlook Connector, you may encounter an issue where the search index is offline, preventing you from searching emails effectively. This can be caused by antivirus interference or corrupted index files. The following steps will guide you through resolving this issue by stopping services, ending processes, and verifying necessary files.

Information

To resolve the issue of the search index being offline in the Kerio Outlook Connector, follow these steps:

  1. Stop KOFF Indexing Service:
    • Open Task Manager.
    • Navigate to the Services tab.
    • Locate and Stop the KOFFIndexingService.
    • If it restarts automatically, proceed to the next step.
  2. End searchd.exe Process:
    • In Task Manager, go to the Details tab.
    • Right-click on searchd.exe and select End Process Tree.
  3. Delete Indexed Directories:
    • Navigate to C:\Program Files (x86)\Kerio\Outlook Connector (Offline Edition)\manticore\store.
    • Delete all indexed directories inside this folder.
  4. Check for .rbf Processes:
    • In Task Manager, ensure no .rbf processes are running. If found, end them.
  5. Restart KOFF Indexing Service:
    • Return to the Services tab in Task Manager.
    • Restart the KOFFIndexingService and confirm it starts without issues.
  6. Verify manticore-executor.exe:
    • Check if manticore-executor.exe is present in C:\Program Files (x86)\Kerio\Outlook Connector (Offline Edition)\manticore\bin.
    • If missing, reinstall KOFF or copy the file from a working installation.
  7. Empty Cache & Re-Sync:
    • Clear the KOFF cache, restart Outlook, and allow it to re-synchronize.

If the issue persists, collect the following logs for further investigation:

  • KOFF installation logs
  • KOFF debug logs
  • A screenshot from Windows Services showing the status of the KOFFIndexingService.

Frequently Asked Questions

What should I do if the KOFF Indexing Service fails to start?
Ensure that no .rbf processes are running and that manticore-executor.exe is present in the correct directory. If the service still fails, reinstall KOFF or copy the missing file from a working installation.
How can I prevent antivirus software from interfering with KOFF?
Add the Kerio Outlook Connector directories to your antivirus software's exclusion list to prevent it from mistakenly flagging KOFF as a threat.
What logs should I provide if the issue persists?
Provide KOFF installation logs, KOFF debug logs, and a screenshot from Windows Services showing the status of the KOFFIndexingService for further investigation.
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  1. Priyanka Bhotika

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