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Popular in KerioConnect - Release Notes

  1. Kerio Connect 10.0.1 Release Notes

  2. Kerio Connect 10.0.2 Patch 2 Release Notes

  3. Kerio Connect 10.0.2 Patch 1 Release Notes

  4. Kerio Connect 10.0.2 Release Notes

  5. Kerio Connect 10.0.3 Release Notes

Popular in KerioConnect - Essential Articles

  1. Installing and running older Kerio Connect Server on Apple Silicon Chipset

  2. Kerio Connect - Release Notes & Known Issues

  3. Kerio Connect - Glossary

  • Articles

    Chat, Instant Messaging, and XMPP functionality

Popular in KerioConnect - Chat

  1. Accessing and Downloading Chat Archives

  2. DNS for Instant Messaging in Kerio Connect

  3. Chat Messaging in Kerio Connect Client

  4. Archiving Instant Messages

  5. Deleting Chat History in Kerio Connect

Popular in KerioConnect - Upgrading and downgrading

  1. Deprecating GFI Agent versions

  2. Kerio Connect Client Download Issues After Server Upgrade

  3. Troubleshooting GFI AppManager Integration on Older macOS Versions

  4. Troubleshooting Error 1714 During Kerio Connect Server Update

  5. Troubleshooting Kerio Connect Server Not Starting After an Update

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's

Popular in KerioConnect - Interface

  1. Using KTUninstaller

  2. Creating Filters in Kerio Connect Client

  3. Creating Self-Signed Certificates for Kerio Connect

  4. Troubleshooting KOFF Shared Calendars

  5. High RAM Usage in Kerio Connect

  • Articles

    Installation Integration Deployment

Popular in KerioConnect - Installation & Integration

  1. Configuring nginx to show real client IP in Kerio Connect

  2. Installing Kerio Connect on Amazon Linux

  3. Resolving Kerio Connect Client Crashes on Windows 11 Pro 24H2

  4. Resetting KerioConnect's Connection to GFI AppManager: A Step-by-Step Guide

  5. Kerio Connect Server Installation for VMware

  • Articles

    Basic Information FAQs Feature requests Limitations

Popular in KerioConnect - General Information

  1. What is the .CloudAdmin account in the Kerio logs?

  2. Transitioning from MyKerio to GFI AppManager

  3. GFI Forums (forums.gfi.com) now redirect to support.gfi.com

  4. How to Make the Best Use of the Kerio Connect ATLAS Support Chat

  5. Kerio Connect 9.4.2 Release Notes

  • Articles

    Activesync Apple KOFF Outlook Webmail

Popular in KerioConnect - Email Client

  1. Syncing Outlook with Kerio Connect Using EAS Protocol (Auto Account Setup in Simplified Account Creation Wizard)

  2. Troubleshooting Duplicate Messages in Deleted Items Folder in Kerio Connect 10.0.6 with Outlook via IMAP

  3. Compatibility Between Kerio Connect and the New Microsoft Outlook Client

  4. Kerio Outlook Connector Error 28110 and Error 28102

  5. Troubleshooting Kerio Connect Attachment Size Error with PDF Documents

Popular in KerioConnect - Kerio Connect Section

  1. Issues while connecting to the server via HTTP

  2. Appointments entered on phone not appearing on Outlook Calendar

  3. Error "main.cpp: Cannot start remote admin server" seen in logs

  4. Unable to update KOFF on Windows XP computers

  5. Unable to install Account Assistant on Catalina 10.15.7 even after disabling SIP in Terminal

  • Articles

    Activity logs Accesses HowTo's/Configuration Reporting

Popular in KerioConnect - Administration

  1. Troubleshooting BCC Email Delivery Issues with POP3 in Kerio Connect Server

  2. Troubleshooting Continuous Writes to Message Store in Kerio Connect Server

  3. Troubleshooting Full Text Search Functionality Issues in Kerio Connect

  4. Disabling GFIAgent on Kerio Connect Server

  5. Configuring Kerio Connect to Use an Alternative DNS Server

Popular in KerioConnect - Directory Services

  1. Troubleshooting Kerio Connect Server: Unable to Add App Passwords for Active Directory Imported Accounts

  2. Issue with Editing AD Users in Kerio Connect

  3. Mapping Users/Groups from an OpenLDAP Server to Kerio Connect

  4. Ports Required to Be Opened on the Active Directory Controller for the Synchronization with Kerio MailServer

  5. Connecting Kerio Connect to Directory Services

  • Articles

    DNS and Hosting related information

Popular in KerioConnect - Hosting & DNS

  1. Troubleshooting SPF Verification Failures in Kerio Connect

  2. Email Sending Issues in Kerio Connect After Migrating to AWS

  3. DNS Records - Troubleshooting Article

  4. Generating a 1024-bit DKIM key when not able to add the default 2048-bit DKIM key into DNS

  5. Receiving large amount of spool emails despite enabling SPF function

  • Articles

    Best-practices for securing Kerio Connect, SSL certificate queries

Popular in KerioConnect - Security & SSL

  1. Troubleshooting 504 Error in Webmail when Proxy Server is used

  2. Troubleshooting Let's Encrypt Failure contacting https://acme-v02.api.letsencrypt.org/directory;rel=index to read header

  3. Troubleshooting Let's Encrypt Certificate Renewal Issues on Kerio Connect Server version 9.4.x

  4. Failed to issue Let's Encrypt certificate: Failure / timeout verifying challenge passed

  5. Failed operation, internal error. Let's Encrypt client is not initialized

  • Articles

    Knowledge articles related to Spam and Malware

Popular in KerioConnect - Spam and Malware

  1. ‭Kerio Anti-spam failed to get license information with result 0xc0000007 (BDANTISPAM_ERROR_CORE_ENGINE)

  2. Blacklist DNS Failures in Kerio Connect

  3. Kerio Anti-spam failed to get license information with result 0xc0000010 (BDANTISPAM_ERROR_CLOUD_NO_RESPONSE)

  4. Unable to receive any emails after turning off Open Relay

  5. Should the Spam URI Realtime Blocklist (SURBL) check be enabled?

  • Articles

    Articles related to License requests

Popular in KerioConnect - Licensing & Billing

  1. Troubleshooting Kerio Connect Captcha not Showing During Initial Config Wizard

  2. SpamAssassin licensing

  3. License activation problems in Webadmin and Product Registration website

  4. Licenses in Kerio Connect

  5. Removing Inactive Users from Your License

  • Articles

    Crashing, Slowness, CPU/RAM spikes, and other Performance issues

Popular in KerioConnect - Performance

  1. High RAM Usage by KOFFIndexingService on Remote Desktop Services (RDS) Farm

  2. Filesystem Errors on Linux Server

  3. Best practices and considerations for scaling and performance optimization

  4. Server webmail is overloaded or inaccessible

  5. Kerio engine service only starts after removing and reinserting disk

  • Articles

    Kerio Migration tools, Configuration Backup, System Restoration

Popular in KerioConnect - Migration Backup Restore

  1. Efficient Migration from Exchange Online/O365 to Kerio Connect for Multiple Users

  2. Troubleshooting Issues with Restoring Archive Files in Kerio Connect

  3. Mobile Devices Conflict Resolution in Exchange ActiveSync

  4. Using External Software to Back Up Kerio Connect Data

  5. Backups and Data Recovery

  • Articles

    Calendar configuration and known issues

Popular in KerioConnect - Calendar

  1. Customizing Calendar Event Labels/Categories

  2. Shared Calendars - Troubleshooting Article

  3. User availability (Free/Busy functionality) is not showing correctly in Apple Calendar on macOS Big Sur and later

  4. Unable to Set Up Reminders for a Public Calendar Event

  5. Multiple Calendars with same Name seen in Outlook

  • Articles

    User accounts issues: folder corruption, duplicates, etc

Popular in KerioConnect - Accounts

  1. Webmail taking too long to log in

  2. Apple Mail crashes during setup or synchronization of mailbox via EWS, error 'ewsmessagetype isoutofdate'

  3. Unable to access mailbox via Webmail after expiry of Software maintenance

  4. Storage usage of domain quota is showing more than accumulated user quotas

  5. Attachments in Public Folders cannot be Accessed

  • Articles

    IMAP, POP3 configurations, SMTP server-client communication

Popular in KerioConnect - IMAP POP3 SMTP

  1. Keeping Local Copies of Emails Sent via SMTP Authentication in Kerio Connect

  2. Outbound Email Delivery - Troubleshooting Article

  3. Unable to Email O365 Domain due to SMTP Error “451 4.4.4 Temporary Server Error”

  4. SMTP Conversations

  5. What POP3 Delivery System does Kerio Connect server use?

  • Articles

    Known Antivirus issues and workarounds

Popular in KerioConnect - Antivirus

  1. Antivirus not working after updating to Kerio Connect 9.3.1 p2

  2. Why is the Kerio Mail server Antivirus database not updating?

  3. Antivirus seems to check each file multiple times

  4. Antivirus update is failing with multiple errors

  5. Antivirus Update Fails with Error: Version info doesn't contain required location

  • Articles

    Configuration, user, database internal files

Popular in KerioConnect - Internal Files

  1. Understanding mtaFailedHard and mtaFailedSoft within stats.dat

  2. Impact of Log4j Zero-Day Vulnerability CVE-2021-44228 on Kerio Connect

  3. Error: Cannot Open Report File

  4. Changing the timezone daylight details

  5. Resolving Time delivery mismatch for emails

Popular in KerioConnect - General

  1. GFI Account and License Management

  2. Unable to Access the GFI Training Portal

  3. Editing Account Details

  4. GFI Partner Not For Resale (NFR) Subscription Information

  5. Requesting a New Customer Trial License Key

Popular in KerioConnect - GFI Support Portal

  1. Viewing Open Tickets in the GFI Support Portal

  2. Accessing the GFI Support Portal From the GFI Accounts Portal

  3. How to change/reset your password using the "Forgot my password" link in the GFI Support Portal

  4. Logging in to the GFI Support Portal

  5. Creating Account on GFI Support Portal

Popular in KerioConnect - Portal Access

  1. Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link

  2. Changing Customer Login Details in the GFI Accounts Portal

  3. Resetting Your Password to Log Into the GFI Accounts Portal

  4. Logging into the GFI Accounts Portal

Popular in KerioConnect - Account Users

  1. Editing a User in the GFI Accounts Portal

  2. Change Primary User or Account Details Account In the GFI Accounts Portal

  3. Removing a User in the GFI Accounts Portal

  4. How to Remove Group Membership From a User

  5. Group Membership in the GFI Accounts Portal and Retrieving Licensing Information

Popular in KerioConnect - Purchasing/Sales

  1. Finding Authorized GFI Resellers and Distributors

  2. Contacting GFI Sales

Popular in KerioConnect - Licensing Issue

  1. Modifying or Extending a Kerio Connect License Key

  2. Unable to Renew Your GFI License

  3. Customer Impersonation done by GFI Support Agents

  4. GFI Licensing Related Issues

  5. Account Information Not Correct in License or Subscription

Popular in KerioConnect - Reseller Account

  1. Unable to View Customer's License From Reseller Account in the GFI Accounts Portal

  2. How to Access the GFI Training Portal

  3. Combining Information from Multiple Accounts into One in the GFI Accounts Portal