Issue/Error Messages, Reference and/or NonAdmin HowTo's
Overview While using an iOS device, you are receiving new emails in the 'Firstname-Lastname' format: There is a need to change the Display format to 'Lastname-Firstname.' This article provides instruc...
Overview A typo needs to be corrected in the custom dictionary used in Kerio Connect Client (Windows, macOS): This article provides instructions on how to edit the Custom Dictionary used in Kerio Conn...
Overview You may need to customize the standard email templates so that the messages are personalized. For example, you can modify the content of the Delayed Message template as below: This article pr...
Overview: When the user is getting the following error message, which is preventing them from sending emails. The error message that appears in the log support_info.txt shows entries like: Environme...
Overview Kerio Connect can consume a significant amount of RAM, eventually filling up the entire RAM and not leaving enough memory for other processes. This issue may be caused by a corrupted .journal...
Overview Users may experience issues with Microsoft Outlook Calendars using KOFF, specifically with shared resource calendars showing only Busy in Outlook, with no additional details. An additional sy...
Overview An SSL certificate is required to use SSL/TLS encryption, which improves security in Kerio Connect. SSL certificates are used to authenticate the identity of the server. Kerio Connect create...
Overview Messages delivered to Kerio Connect Client are stored in the Inbox folder. If you have created any additional folders, you can move messages from the inbox folder to these additional folders....
Overview While upgrading Kerio Outlook Connector or Kerio Connect Client, Windows can return the specific local warning, such as Error 1714, The older version of Kerio Outlook Connector (Offline Edit...
