Overview:

When the user is getting the following error message, which is preventing them from sending emails. The error message that appears in the log support_info.txt shows entries like:
 

Environment: All versions of Kerio Connect in any platform.

Requirements: Must have access to the Kerio Connect Administration page.

Root Cause: Incorrect credentials for the relay.

Resolution: 

1. On the Administration page, go to Configuration > SMTP Server > SMTP Delivery tab.
2. Click the SMTP Relay server rule and Edit.
3. Input the correct credentials. 
   
4. Click OK and then Apply.

Validation: The user will be able to send emails.

Author Content: Vitzler Aiviola