Articles

Chat, Instant Messaging, and XMPP functionality

• XMPP Chat Not Working in Webmail

  Overview   Sometimes, you may encounter a situation when the Kerio Connect Chat feature is not working properly in Webmail or Kerio Connect Client and the following error is displayed in the logs: [21...

• Deleting Chat History in Kerio Connect

  Overview This article provides the process of removing/deleting all the available chat history created through the Instant Messaging feature in Kerio Connect. Prerequisites Admin access to Kerio Conne...

• Resolving XMPP Server Errors in Kerio Connect

  Overview This article provides instructions to resolve issues when the XMPP service (responsible for instant messaging in Kerio Connect) is unresponsive. You may encounter an error message in the Warn...

• Accessing and Downloading Chat Archives

  Overview Kerio Connect automatically archives all users' chat messages sent through Kerio Connect Client. This topic discusses how to access and download chat archives. NOTE: This information is desig...

• Archiving Instant Messages

  Overview This article is intended for the administrators as a self-service guide. It shows you how to archive instant messaging.  If you want to look at any instant message later, Kerio Connect can ar...

• Chat Messaging in Kerio Connect Client

  Overview Kerio Connect Client includes a Chat feature for exchanging instant messages. Chat enables you to view your colleagues' online status and to chat with them in real time when you cannot wait f...

• DNS for Instant Messaging in Kerio Connect

  Overview SRV (service) records are entries in your DNS which specify the location of service servers. You must configure SRV records to make instant messaging in Kerio Connect accessible from other se...

• Configuring Instant Messaging

  Overview Kerio instant messaging service is based on XMPP open technology for real-time communication. The instant messaging (IM) service runs in Kerio Connect automatically. This article covers the s...

• Enabling Chat in Kerio Connect

  Overview Kerio Connect includes a Chat feature from version 9.1 for exchanging instant messages. Chat enables users to view their colleagues' online status and to chat with them in real-time. This is ...

• Importing an SSL Certificate in Safari to Use the Chat Feature

  Overview Kerio Connect Client on Safari requires a trusted SSL certificate to use the Chat feature. If your server does not use an SSL certificate signed by a trusted certificate authority, you can ma...