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• Examples of Data Recovery on Microsoft Windows

  Overview This article contains a few general examples of data recovery on Microsoft Windows. Step-by-Step Guide Full backup recovery Conditions The configuration data is stored at the default location...

• Importing External Address Book Into Kerio Connect

  Overview One may come across instances where it is required to import a large number of email contacts from a standalone CSV file. This can be accomplished by using the Kerio Connect account configure...

• Error: 'Please fix email address' when Using Cyrillic Symbols for Email Addresses

  Overview This article provides information about the compatibility of Kerio Connect and Cyrillic symbols in the email addresses and a solution to fix the issue. When you are trying to send an email wi...

• Converting Apple Mail to EML Files

  Overview   This article provides information about tools and procedures that can be used for converting Apple Mail to EML files and steps in importing EML files to Kerio Connect.   Information   When ...

• HTML Formatted Emails Displaying the Plain Text Format in KOFF

  Overview It has been reported that HTML formatted emails are displayed in plain text in Kerio Outlook Connector (Offline Edition) (KOFF). This article provides the possible root causes and suggested w...

• S/MIME Certificate Behavior on iOS Devices

  Overview When creating the profile using the Kerio Connect feature to integrate with the device (EAS, IMAP/CalDAV/CardDAV), the S/MIME settings are automatically pulled from the Kerio Connect server u...

• Windows Subfolder Name Limitation

  Overview Having a very long tree of subfolders can lead to problems in a Windows environment. You will not be able to expand the custom child folder if the path to it exceeds 260 characters, i.e. C:\P...

• No out of Office Response If Email Is Sent to a Group

  Overview When sending emails to a group address, members of the groups that have out-of-office enabled do not send the out-of-office response, and the sender does not receive an auto-reply.   Informat...

• Upgrading the MAPI Property Database in Kerio Connect 9.1

  Overview Kerio Connect 9.1 includes a new type of database for storing MAPI properties. The property database upgrades automatically once you upgrade to Kerio Connect 9.1. The upgrade may take several...

• General Guidelines for No Incoming Emails in Kerio Connect

  Overview There are multiple reasons why no incoming emails arrive in Kerio Connect. This article serves as a guide on what to check when such an issue occurs.     Preconditions Access to Kerio Connect...