Articles

Basic Information FAQs Feature requests Limitations

• Downloading Kerio Connect Directory Extensions and Migration Tools

  Overview This article provides information on how to download Directory Extensions and Migration Tools for Kerio Connect.   Process There are two ways to download Kerio Connect Directory Extensions an...

• Manual Support Information Creation

  Overview At times, administrators may be unable to generate support information as the web administration shows error message server not responding when clicking on Support Information. This article p...

• Removing Duplicate Contacts in Public Folders

  Overview Public Folders are folders available to all users in a domain or the whole server. You can create public folders of the following types in Kerio Connect or Microsoft Outlook: Mail Calendar Co...

• User Statistics and Quota Usage Information File Format

  Overview This article provides the file format used for the different user statistics and quota usage information found in the stats.usr file. This information is essential in troubleshooting and help...

• Store Directory Locations

  Overview This article provides the default location of the different store directory folders. The store directories contain users, resources, and public folders. Knowing these locations is essential, ...

• Error: "Empty envelope file" in the Log File on MacOS/Linux

  Overview This article provides the solution for instances when the following error message appears in the error log file: [11/Apr/2019 11:21:06] mail_envelope.cpp: Cannot parse envelope file /Volumes/...

• Collecting Log Files and Support Information File for Kerio Connect

  Overview The Support Information File contains basic log information about the customer’s environment. This article guides you on how to download the Support Information file and identify the log sect...

• Kerio Connect Email Count

  Overview This article provides information on how to count the number of incoming and outgoing emails in Kerio Connect.   Process Navigate to Kerio Connect Mail Logs under Logs > Mail. Right click on ...

• Changing the Operating System of Kerio Connect License Key

  Overview The license key in Kerio Connect is specific for each OS (Windows, macOS, and Linux). If you are performing migration of Kerio Connect from one OS to another, you need to update the OS of you...

• Issue Sending Emails via Activesync on Samsung Phones

  Overview There is a known issue with sending emails via Activesync on some Samsung phones. There is no issue with receiving emails. Also, emails are being sent successfully using the IMAP email accoun...