Overview

If a single user wants to recover their mailbox, it can be done by contacting the Kerio Connect administrator of the company and the administrator can recover it from the backup. This article describes the process to perform this task.

Note:

• The configuration data is stored at the default location: C:\Program Files\Kerio\MailServer
• The backup directory is stored on an external disc: E:\backup
• The mailbox will be saved out of Kerio Connect's store folder in the D:\tmpdirectory.

Process

1. Launch the Command Prompt. Inside the search field from your taskbar, enter command or cmd.
   
   
   
   
2. Go to the Kerio Connect installation directory: C:\Program Files\Kerio\MailServer
3. Run the kmsrecover command.
   • To recover from the last complete backup (the most recent full backup and all subsequent differential backups, or the most recent backup copy): kmsrecover -d company.com -u smith -s D:\tmp E:\backup
   • To recover from a particular backup: kmsrecover -d company.com -u smith -s D:\tmp E:\backup\F20051009T220008Z.zip
4. The kmsrecover command detects the path to the store automatically in the configuration file of Kerio Connect and recovers all items.

Important: If the parameter contains a space in the directory name, enclose it in quotes (e.g. kmsrecover "E:\backup 2").

Confirmation

After the above process has been followed, Kerio Connect recovers a single user’s mailbox with all items.