Overview
The error The feature you are trying to use is on a network resource that is unavailable may occur in isolated circumstances during an upgrade of Kerio Connect.
This issue can be resolved by using Microsoft's Program Install and Uninstall troubleshooter to remove orphaned installer references, enabling the successful installation of a new version.
Solution
Follow these steps to resolve the Windows Installer error and successfully upgrade Kerio Connect:
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Use Microsoft's Program Install and Uninstall Troubleshooter:
- Download and run Microsoft’s Program Install and Uninstall troubleshooter.
- Follow the on-screen instructions to remove orphaned installer references.
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Install the New Version:
- Proceed with Installing Kerio Connect Server on Windows
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Verify Installation:
- Confirm that the installation completes without errors.
- Check that all services are running correctly and that data is intact.
Frequently Asked Questions
- Q1: How do I resolve the error "The feature you are trying to use is on a network resource that is unavailable" during an upgrade?
- A1: Use Microsoft's Program Install and Uninstall troubleshooter to remove orphaned installer references, then install the new version.
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- Q2: What if I don't have the original installer file for the current version?
- A2: The Program Install and Uninstall troubleshooter can help remove references to the missing installer, allowing you to proceed with the upgrade.
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- Q3: How can I ensure a smooth upgrade to the latest version?
- A3: Ensure all previous installation files are removed, use the troubleshooter if needed, and run the new installer as Administrator.
Ciprian Nastase
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