Overview

You may receive the below error message when adding Shared Calendars in Outlook for Mac. This occurs even when the permissions are set in the webmail:

"Outlook cannot open the folder."
You do not have permission to open this folder. Contact '<username@domain.com>' for permission.

This article provides step-by-step instructions on how to enable Shared Calendars in Outlook for Mac.

---

Prerequisites

1. Configure your Exchange Web Services (EWS) account in Outlook for Mac.

2. Configure the Calendar sharing feature via webmail.

   

   1. READER: user can only see the appointments;
   2. EDITOR: user can see, create, edit and delete the appointments;
   3. OWNER: user can see, create, edit, and delete the appointments, and can also manage other user's permissions as well.
      

      Caution: please assign Owner rights only for the desired user accounts as they have the ability to change permission for other users

3. Ensure that the necessary Calendar folders are synced.

   

---

 

Solution

1. Go to Tools > Accounts > Advanced.

   

2. Go to the Server tab > Enable the Sync shared mailbox option.

   

3. Go to the Delegates tab > Open these additional mailboxes and add the desired user using the + sign.
   
   

   

4. Restart Mac Outlook.

---

 

Testing

Shared Calendars are displayed in the Calendar tab.

---

Related Articles

Enabling Public and Delegated Folders in Outlook for Mac

---

 

Back to Top