Articles

Calendar configuration and known issues

• Moving Meetings/Events to other Calendars

  Overview You have received a calendar invitation for a meeting/event or you are the organizer of the meeting/event and would like to move that invitation to another new calendar where you are not the ...

• Microsoft Teams and Kerio Connect Compatibility

  Overview You have integrated Microsoft Teams add-in with Outlook with Kerio Connect users. When trying to schedule a Teams meeting from Outlook, the error We're sorry, but we can't connect to the serv...

• Calendar Entries Missing in Microsoft Outlook

  Overview When there are a lot of meetings/appointments/events (about 8000) in your Calendar, then, Outlook may not show all of them at one point and they would disappear. Reinstalling Outlook doesn't ...

• Calendar Items Disappearing on Phones

  Overview Users see one or more of their Calendar items recurringly showing and disappearing on their phones. The error seen in the Kerio Connect logs is: Item ID 7:9992<!ExceptionDate!>20010101T000000...

• Handling calendar invitations from Microsoft Teams

  Overview When a calendar invitation is sent from Microsoft Teams, Kerio Connect does not process the HTML body and the meeting invitations appear in Kerio Connect without the HTML link to the meeting....

• Multiple Calendars with same Name seen in Outlook

  Overview You have the same user with accounts in different Kerio Connect domains. These accounts are displayed with the same name in the user's calendar in Outlook, thus causing confusion for the user...

• Unable to Set Up Reminders for a Public Calendar Event

  Overview You would like reminders for a public calendar event in Outlook. However, you receive the following warning message “The reminder for “<event name>” will not appear because the item is in a f...

• User availability is not showing correctly in Apple Calendar on Big Sur

  Overview You are unable to check availability of other users in the App Calendar in Mac OS BigSur. All users are shown as available, even if they are marked busy. Solution This issue could be arising ...

• Shared Calendars - Troubleshooting Article

  Overview This article explains how to troubleshoot issues with Shared Calendars. Common symptoms related to these issues are: Users report issues with Accessing or Editing a shared calendar that they ...

• Customizing Calendar Event Labels/Categories

  Overview While Creating Events in Kerio Connect Client, you can assign specific labels/categories to the event: However, you may find that these labels/categories are not entirely relevant to your use...