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Articles

Installation Integration Deployment

  • Message Filters Lost During Server Migration

    Overview Message Filters are server-side filters, in contrast with client-side filter rules that each user can set in their webmail. Administrators can apply message filters directly on the Kerio Conn...

  • Resolving MAPI Error Codes

    Overview   Sometimes logs gathered from a customer show different MAPI (Messaging Application Programming Interface) error messages, which occur during the configuration of Directory Extension (KADE, ...

  • Changing the Backup Directory Path to NAS via FTP When Running Kerio Connect on Linux

    Overview This article provides the process to set up the backup directory path to NAS (Network Attached Storage) using FTP when Kerio Connect is running on Linux.   Prerequisite Access to Kerio Connec...

  • Troubleshooting File System Errors

    Overview This article provides information on how to troubleshoot File System Errors in Kerio Connect Unix (Linux or macOS) installations. The customers may report file system errors and may have entr...

  • Migrating Content from Kerio Connect to Another Platform

    Overview If you are looking for the process of migrating content from Kerio Connect to another platform (e.g., Microsoft Exchange Online, Office 365, Gmail) or simply exporting your Kerio Connect data...

  • Installing Kerio Connect on CentOS 7

    Overview This article shares the process of installing Kerio Connect on the CentOS 7 operating system. Note: This process was tested on the sub-version CentOS 7.6 and is expected to be the same for al...

  • Repairing Microsoft Outlook

    Overview At times, you may encounter the following error when trying to install Kerio Outlook profile (KOFF): The operating system is not presently configured to run this application. This error is of...

  • Accessing the Virtual Appliance Using SSH

    Overview This article guides agents on how to access the virtual appliance using SSH. This procedure is done whenever we are assisting customers who are using VMware.      Environment This procedure a...

  • Verifying the Kerio Connect Service Status on macOS and Linux

    Overview This article provides guidelines in verifying the Kerio Connect service status in Mac and Linux operating systems. This procedure is performed to validate if Kerio Connect is installed succes...

  • Unable to Install KOFF Due to Multiple Outlook Installed in the System

    Overview Users are unable to install KOFF (Kerio Outlook Connector (Offline Edition)) on Microsoft Outlook. It does not detect the Outlook version and executable file. This article provides a resoluti...