User accounts issues: folder corruption, duplicates, etc
Overview While the users try to access their data, no emails are shown in the mailbox and the following entries appear in the Error logs: FolderIndexTraitsImpl.cpp: Index error in folder ~username@dom...
Overview You might experience some issues when trying to change specific user parameters such as increasing mailbox limit size, quotas, changing rights in the Kerio Connect Administration menu. The We...
Overview When there is a need to keep existing user email data, it's possible to change a user's account name in the Kerio Connect server. It might be necessary when a name changes after getting marri...
Overview Kerio Connect Administrators can implement a strong complex password requirement, enable password expiration limit, and protect users against password guessing attacks. Users may not be able ...
Overview If a user has entered the incorrect combination of username and password a few times in a row, it is likely that their account has been locked out. As a result, the user is not being able to ...
Overview While creating user accounts locally, by mapping from a directory service, or with a template, it requires adding user details in the Administration interface. When editing or changing user ...
Overview Administrators can configure the Items Clean-Out feature which performs automatic user mailbox cleanup older than a specified time period, i.e. 30 days, to save space on the datastore disk. K...
Overview This article is intended for the Kerio Connect administrators in order to offer them a better understanding of how to fix/isolate the User login issue. There is a list of common fixes for use...
Overview Either of the below errors is displayed to users when accessing their Kerio Connect mailbox: Index error in folder ~johndoe@kerio-domain.com/Calendar: Cannot parse calendar message file 00000...
Overview Kerio Connect automatically creates contact lists of all domain users who are published in the global address list. Once users log in to an IM client, their account will display a list of con...
