User accounts issues: folder corruption, duplicates, etc
Overview When creating a new user in Kerio Connect, the user is created only in the domain that was selected and has a mailbox in that domain only. Information Kerio Connect treats each user as a diff...
Overview When a user is logging in to Kerio Connect Webmail or accessing their Calendar in Webmail, either of the below errors is seen: Failed to get instance - no instance with IDkeriostorage://occur...
Overview When an email is printed from Webmail using Chromium-based browsers like Google Chrome or Microsoft Edge, using the Print button or right-clicking the email and selecting the Print option, th...
Overview When opening an attachment (eg: PDF file) from an email in a public/shared folder, the attachment disappears and hence, the attachment cannot be read. The logs indicate that the attachment ex...
Overview The quota of a domain on your Kerio Connect server is showing more storage used than its accumulated users' quotas. You may be wondering how you can fix this, for example by forcing reindexin...
Overview You have migrated your mailboxes (eg: to Office 365), and are not able to access Kerio Connect mailboxes anymore. Your software maintenance license has expired, but your product license is st...
Overview You are having issues synchronizing emails or setting up your account on Apple mail app using Exchange/EWS. Apple Mail.app keeps crashing when trying to load messages. You see the following e...
Overview Webmail is stuck at 'Initializing' page, and taking too long to log in. Solution Please check if any of the folder contains more than 10000 items for the affected user For a quick-fix solutio...
