Activity logs Accesses HowTo's/Configuration Reporting
Overview While tracking and diagnosing lost user emails, the Kerio Connect can log user interactions in the corresponding logs. The user might have deleted the emails from Outlook or it could have bee...
Overview An entry similar to the following displays in Kerio Connect logs for your email address (in place of username@domain.com): [27/Feb/2020 03:12:53] FolderListCache.cpp: Cannot list folder: '~us...
Overview Some circumstances might require you to disable the Kerio Connect engine's automatic startup process (i.e., manually transferring Kerio Connect to another server/operating system). This art...
Overview After finishing the initial configuration of Kerio Connect on a Linux deployment, the Kerio Connect service is restarting, as seen in the screenshot below. Once it has restarted, the configur...
Overview Kerio Connect users may encounter a Non-Delivery Report (NDR) containing the error 554 5.4.12 Hop count exceeded - possible mail loop or 554 5.4.14 Hop count exceeded. This error means a mail...
Overview This article provides information on how to resolve an issue with incoming emails not being received by Kerio Connect installed on macOS. Prerequisites Install Kerio Connect on macOS Root Cau...
Overview This article provides information on how to change the Domain Email footer manually using Webadmin UI and internal Kerio Connect configuration files. The custom HTML code can be inserted thro...
Overview The Kerio Connect store is located on a separate disk (mounting point). The external spinning drives don't mount before the Kerio Connect service starts. This causes the Kerio Connect to crea...
Overview This article provides steps on how to resolve the Administration error, which causes the Kerio Connect Administration Console to crash or become unresponsive when customers edit user inform...
Overview This article provides information on how to disable the License Details tile in the Kerio Connect Dashboard. In the recent Kerio Connect versions (9.2.11), the Remove this tile option is gray...