Articles

Activity logs Accesses HowTo's/Configuration Reporting

• Gathering relevant logs to upload during ticket creation

  Overview This article describes the steps to gather Support Information & relevant Debug Logs to send to Support team for issues in Kerio Connect. It would really help faster ticket resolution if all ...

• Emptying smartphone's mailbox, calendar, and contacts remotely

  Overview You want to delete the content data of an account from a smartphone remotely i.e. you want to empty the mailbox, remove contacts and remove calendar data. However, you don’t want to compromis...

• HTTP and HTTPS services are not starting

  Overview You are having trouble starting HTTP and HTTPS services. Ports 80, 8080, and 443 are not starting.   Solution The likely cause of this issue is that there is some other service that is using ...

• Modifying supported TLS Versions

  Overview TLS version configuration options through the GUI are available starting with Kerio Connect version 9.4. Older versions of the product had the same options but they were only configurable by ...

• Error code TFAANoSetupError while setting up Two Factor Authentication (2FA)

  Error While trying to set up Two-Factor Authentication in Kerio Connect v9.4, the following error pops-up: error that says Failed to configure 2FA, error code: TFAANoSetupError. :  Failed to configure...

• Fully Disabling Instant Messaging/XMPP Services

  Overview You have seen several XMPP or Instant Messaging-related errors in your server logs or noticed that their Java processes use more memory than expected. You have disabled the IM and XMPP servic...

• Large Log cannot be Opened in Webadmin

  Overview Your Kerio Connect logs have grown too large, and you cannot open them for review, or your server may become sluggish when opening or viewing the logs. You receive the error “Log Exceeded the...

• Identifying 3rd-party User Agent Strings

  Overview When reviewing your Kerio Connect serverside logs to identify the source of particular traffic, you may notice that device models are often expressed through various identifier numbers. These...

• The Difference between Active and Created Mailboxes

  Overview If you are wondering why you have a difference between the number of active and created mailboxes in the Kerio Connect web admin GUI > Status page, this article is for you!   Information The ...

• Kerio Connect SRS Support

  Overview If you're experiencing issues with email forwarding in Kerio Connect, it may be due to the lack of Sender Rewriting Scheme (SRS) support. This problem typically arises when you transfer a lot...