Articles

Activity logs Accesses HowTo's/Configuration Reporting

• Mailserver Blacklisted by External Email Provider

  Overview When sending emails to external domains (eg: Hotmail, Gmail, etc.) from Kerio Connect email, the Kerio Connect server's IP address is blacklisted by them due to higher SMTP traffic originatin...

• Including/Excluding Specific Email Users from Archiving

  Overview You want to include or exclude only certain email addresses from archiving due to some policies and/or restrictions in your company. Information There is currently no functionality to exclude...

• Gathering relevant logs to upload during ticket creation

  Overview This article describes the steps to gather Support Information & relevant Debug Logs to send to Support team for issues in Kerio Connect. It would really help faster ticket resolution if all ...

• Emptying smartphone's mailbox, calendar, and contacts remotely

  Overview You want to delete the content data of an account from a smartphone remotely i.e. you want to empty the mailbox, remove contacts and remove calendar data. However, you don’t want to compromis...

• HTTP and HTTPS services are not starting

  Overview You are having trouble starting HTTP and HTTPS services. Ports 80, 8080, and 443 are not starting.   Solution The likely cause of this issue is that there is some other service that is using ...

• Error code TFAANoSetupError while setting up Two-Factor Authentication (2FA)

  Overview When setting up Two-Factor Authentication (2FA) in Kerio Connect (v9.4 and later), users may encounter the following error: Failed to configure 2FA, error code: TFAANoSetupError. This error o...

• Fully Disabling Instant Messaging/XMPP Services

  Overview You have seen several XMPP or Instant Messaging-related errors in your server logs or noticed that their Java processes use more memory than expected. You have disabled the IM and XMPP servic...

• Large Log cannot be Opened in Webadmin

  Overview Your Kerio Connect logs have grown too large, and you cannot open them for review, or your server may become sluggish when opening or viewing the logs. You receive the error “Log Exceeded the...

• Identifying 3rd-party User Agent Strings

  Overview When reviewing your Kerio Connect serverside logs to identify the source of particular traffic, you may notice that device models are often expressed through various identifier numbers. These...

• The Difference between Active and Created Mailboxes

  Overview If you are wondering why you have a difference between the number of active and created mailboxes in the Kerio Connect web admin GUI > Status page, this article is for you!   Information The ...