Articles

Activesync Apple KOFF Outlook Webmail

• Kerio Outlook Connector (Offline Edition) Stuck at “Building Search index (0%)” When Windows 8.3 Short Names Are Disabled

  Table of Contents Overview Prerequisites Solution Confirm that this is the 8.3 short-name issue Enable 8.3 short-name generation Reinstall KOFF so the install folder receives a short name Verify the f...

• Outlook Signatures Fail or Don’t Persist with KOFF for Users with Unicode Characters in Display Name

  Overview When using Kerio Outlook Connector with recent versions of Microsoft Outlook 365, email signatures may fail to function correctly if the Kerio Connect user's Full Name (Display Name) contains...

• Resolving Emails Stuck in Outbox with KOFF using Multiple Aliases (0x80048002 - This task was cancelled before it was completed)

  Overview When using the Kerio Outlook Connector Offline Edition (KOFF) with a Kerio Connect server that has multiple domain aliases configured, outgoing emails may intermittently remain in Outlook's O...

• Troubleshooting Outlook Profile Not Loading When Using Kerio Outlook Connector (KOFF)

  Overview If your Outlook profile doesn’t load at all while using the Kerio Outlook Connector (KOFF), this issue is typically caused by corrupted cache files or configuration inconsistencies between th...

• Importing KOFF Database Into New Outlook Profile

  Overview The procedure described in the title is also known as *.FDB database file import. Kerio Outlook Connector uses a database file(s) to store its data. These database files are stored in the use...

• Client Mail Timeout Issues Due to Multiple Open Folders

  Overview This article provides information about users experiencing problems logging in to their client mail due to the high amount of open folders, and instructions on how to resolve this issue. Root...

• Locating the KOFF Store and the Debug Files

  Overview Kerio Outlook Connector (Offline Edition) or KOFF is a Microsoft Outlook extension that is used to manage Kerio Connect email, events, contacts, and tasks in Microsoft Outlook. The Offline Ed...

• Locating the Debug.log File in Kerio Outlook Connector

  Overview There are times where administrators will need to access the local store and debug files for Kerio Outlook Connector. This article describes the process of locating and gathering the Debug.lo...

• Integrating Calendars via CalDAV in macOS

  Overview CalDAV is an Internet standard that allows applications such as Apple iCal or Apple Calendar to manage calendar information on a remote server. The Kerio Connect can sync the personal, public...

• Sharing Apple Calendar with CalDAV

  Overview This article shares the process for users to configure Apple iCal/Calendar with CalDAV (the protocol used to sync calendars) and share individual calendars with other users. Users can also us...