Articles

Activesync Apple KOFF Outlook Webmail

• Resetting Kerio Connect Client on Windows

  Overview At times, your local environment (group policies, antivirus software, etc.) may be causing performance or installation issues with the Kerio Connect Client. To resolve such issues, you may ne...

• Missing Autocomplete Contacts in Outlook (KOFF)

  Overview   When trying to compose a new email, the 'To' field does not show any email address autocomplete suggestions for contact information.     This article explains the process of adding contacts...

• Using Tasks in Kerio Connect Client

  Overview A Task is an activity that you must complete at a specific time or as per the deadline. This article provides the process on how to manage the Tasks feature in Kerio Connect Client/Webmail. T...

• Troubleshooting Tips for Message Delivery Issues

  Overview In this article, we have gathered the most frequent issues that occur during the process of message delivery. This article analyzes the common cause of message delivery issues, the factors af...

• Proxy Error: "The proxy server received an invalid response from an upstream server." When Accessing Webmail

  Overview When accessing Webmail, you might get the following Proxy Error message. 502: Proxy Error 502 Proxy Error PROXY ERRORThe proxy server received an invalid response from an upstream server. The...

• Creating Custom Login Interface for WebMail

  Overview   Users may need to have control over the Kerio Connect login page for various reasons. The following are some of the reasons: To create a custom webpage To host a Page on a different server ...

• Resolving 'Verify Your Identity' Pop-Up Window Issues

  Overview This article provides information on how to resolve the issue with Verify your identity pop-up window that appears in Kerio Connect Client (KCC) or Webmail.     Prerequisites Configure digita...

• Spam/Not Spam Buttons Are Missing in Webmail

  Overview At times, you may notice that the SPAM and NOT SPAM buttons are missing in the Kerio Connect Webmail application. These buttons may be missing because the Bayesian learning filter is disabled...

• Outlook with Exchange Activesync Not Syncing All Items

  Overview During the Outlook startup or restart, the user account data is being synced from the Kerio Connect server. There are cases where Outlook with Exchange Activesync synchronizes items partially...

• Outlook Application Error: "Faulting module name: mso98win32client.dll and OLMAPI32.dll"

  Overview KOFF may experience intermittent startup and crash issues with faulty mso98win32client.dll and OLMAPI32.dll modules displayed in the event error logs. The Outlook might fail or not start beca...